物流政策

Delivery Policy and Fees

  TCpowerhouseAustralia handles deliveries in accordance with our shipping policy. Please read it carefully.

Stock on Hand and Delivery Times

At   TCpowerhouseAustralia our stock holdings vary quite a bit due to the nature of our limited edition, hard to get and collectable ranges. However we will generally have stock of everyday product range. Here is a summary of how we hold our stock and what it means for you:

  • Product is in stock all the time – you will see the quantity on hand when you order.  Your order will be shipped about 1-2 days after you place the order. During peak periods of season holidays it's likely to be closer to the 5 days so allow some extra time for delivery.  You should receive your order in 3-5 working days on the east coast of Australia and 4-7 working days for the west coast. All deliveries must have attendance at the delivery address to sign for the package.
  • Rare and collectable items or hard to get items are generally unique and are sometimes in stock and available for immediate shipment but often are only available on backorder (which means we then order the item from our supplier).  In some cases we may have only one item in stock but we can source another item, in which case the item will show as one in stock but available for back-order. Allow at least 2 weeks delivery for the rare and hard to get items.
  • If you buy one item in stock and one or more on back order, we will hold the order until we can fill the WHOLE order.  We prefer not to part ship an order but will do so in exceptional circumstances. As soon as all items are in stock, we will ship the order that day.  
  •   TCpowerhouseAustralia regularly allows pre-orders for limited edition items so that you can be sure to receive the product and so we can receive an allocation of the stock.  We open the pre-order up to 8 weeks before we will ship the items. Sometimes there can be delays from our supplier, especially if the item is coming in from overseas. You will receive confirmation of the pre-order by email.  You will also receive email confirmation as soon as we ship the item from our warehouse. Rest assured if you pre-order an item, you will receive it.
  • Sometimes, but very rarely, our stock holding level shown on the website is wrong.  Beauty Vendor performs a stocktake Four times a year to help avoid stock errors. If the stock count is wrong we will refund the item or offer you a substitute or credit for use on our website.

Fragile Items & Breakages

  TCpowerhouseAustralia always carefully wraps and ships all fragile items. We will either carefully wrap the item or use a courier approved bottle box or glass package. We wrap all items in Fragile Tape denoting that the item is fragile and should be handled with care.   The courier company must NOT hand over parcels that clearly contain broken items or show signs of leakage. That is a breach of our contractual agreement with them. The courier company must return the broken parcel to  TCpowerhouseAustralia.  In the rare event you do receive a broken item, you should immediately return the item to    TCpowerhouseAustralia via the Reply Paid address or via courier return label (free of charge to you). Wherever possible though do NOT take possession of the broken item. This is in accordance with our agreed courier delivery policy.

At    TCpowerhouseAustralia we invest significantly in wrapping and packaging materials to ensure that you receive your fragile yet valuable item as it left our warehouse.  In the case of collectable items we carefully check every item to ensure quality control. A member of the warehouse team will very careful pack and check collectible and valuable bottles.  This safeguards both TCpowerhouseAustralia and you our valued customer, since we both know the item left the  Beauty Boss AUS warehouse in an undamaged state. Since we quality check every item before it leaves our warehouse we do not take responsibility for damaged items, unless you have Delivery Insurance (see below). 

If you receive a parcel that is damaged and you have NOT paid the delivery insurance, you must return the parcel (at your cost) so we can conduct an investigation into why the parcel was damaged.  We will claim insurance from the courier company and then re-send you a new parcel or refund you.